Communication and Conflict Resolution

Course # 0018


The purpose of this course is to increase knowledge about purposeful communication and conflict resolution techniques.


Communication and Conflict Resolution is a 1 hour continuing education course that provides information to improve communication at work and resolve workplace and interpersonal conflicts. The course lists the essential elements of interpersonal communication and discusses conflict and conflict resolution. The course also reviews problem-solving, critical thinking and active listening.

Learning Objectives

1. List the essential elements of interpersonal communication 2. Discuss conflict and conflict resolution 3. Discuss problem-solving 4. Discuss critical thinking 5. Discuss active listening

Criteria for Successful Completion

To receive continuing education credit for this program, you must complete the entire course, including registration, viewing the video program, taking the post-test and obtaining a score of at least 70% or better, and completing the program evaluation. (Social workers must obtain at least an 80% or better score.) If you do not score a 70% or better, (80% for social workers) you may take the exam again as many times as necessary to receive a passing score. When a score of 70% (80% for social workers) or better is achieved, you will be able to move forward to the evaluation and receive your certificate online.

This Course is Approved for the Following Professionals

Activity Professionals Addiction Specialists & Drug and Alcohol Counselors Administrators Certified Case Managers Certified Therapeutic Recreation Specialist Chaplains Dialysis Technicians HR Professionals Nurses Occupational Therapists Ohio DODD Professionals Personal Care Home Administrators Social Workers Speech Therapists

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