Behavior Management: The Person-Centered Way

Course # 0004


The purpose of this course is to increase knowledge about managing "difficult" or challenging behaviors in a more person-centered and humane way.


Behavior Management: The Person-Centered Way is a 1 hour course that examines how health care professionals can effectively and compassionately intervene with residents who are exhibiting behavioral reactions which may be considered difficult or challenging. The course provides definitions of person-centered care and the connection between behavior management and person-centered care. It identifes the most common behaviors found in senior care settings. The course ends by exploring ways to change how caregivers think about behaviors and provides tips to use when intervening with individuals who are having difficult behavioral reactions.

Learning Objectives

  1. Define person-centered care
  2. Understand the connection between behavior management and person-centered care
  3. Define behavior
  4. List the most common behaviors in a health care setting
  5. Discuss how the professional caregiver can change the way he or she thinks about behaviors
  6. List some compassionate and effective behavior interventions

Criteria for Successful Completion

To receive continuing education credit for this program, you must complete the entire course, including registration, viewing the video program, taking the post-test and obtaining a score of at least 70% or better, and completing the program evaluation. (Social workers must obtain at least an 80% or better score.) If you do not score a 70% or better, (80% for social workers) you may take the exam again as many times as necessary to receive a passing score. When a score of 70% (80% for social workers) or better is achieved, you will be able to move forward to the evaluation and receive your certificate online.

This Course is Approved for the Following Professionals

Activity Professionals Addiction Specialists & Drug and Alcohol Counselors Administrators Certified Case Managers Certified Therapeutic Recreation Specialist Chaplains Dialysis Technicians Nurses Occupational Therapists Personal Care Home Administrators Physical Therapists Social Workers Speech Therapists

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