Customer Service and Professionalism in Health Care

Course # 0005

Purpose

The purpose of this course is to increase knowledge about the importance of customer service and professionalism in health care settings.

Description

Customer Service and Professionalism in Health Care is a 1 hour continuing education course that examines how today's health care professional can deliver superior customer service and professionalism. The course explores definitions of customer service and professionalism, identifies reasons why customers become upset, lists elements of superior customer service and lists qualities of professionalism and interpersonal skills required to deliver exceptional customer service. The course also reviews telephone etiquette and explains some of the benefits of superior customer service and professionalism.

Learning Objectives

  1. Define customer service and professionalism
  2. List reasons why customers become upset
  3. List elements of superior customer service
  4. List qualities of professionalism
  5. List interpersonal skills required to deliver customer service
  6. Discuss telephone etiquette
  7. List benefits of superior customer service and professionalism

Criteria for Successful Completion

To receive continuing education credit for this program, you must complete the entire course, including registration, viewing the video program, taking the post-test and obtaining a score of at least 70% or better, and completing the program evaluation. (Social workers must obtain at least an 80% or better score.) If you do not score a 70% or better, (80% for social workers) you may take the exam again as many times as necessary to receive a passing score. When a score of 70% (80% for social workers) or better is achieved, you will be able to move forward to the evaluation and receive your certificate online.

This Course is Approved for the Following Professionals

Activity Professionals Administrators Certified Case Managers Certified Therapeutic Recreation Specialist Chaplains Dialysis Technicians Nurses Occupational Therapists Personal Care Home Administrators Physical Therapists Registered Dietitians Speech Therapists

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