Hospitality in Health Care

Course # 0051

Purpose

The purpose of this course is to review some of the most important aspects of hospitality and customer service in health care settings.

Description

Hospitality in Health Care is a 1 hour continuing education course that provides an overview of concepts and ideas regarding customer service and hospitality in senior care facilities. The most current leading principles of hospitality are explored. The course ends by reviewing key factors leading to increased quality of care in senior living.

Learning Objectives

1. Review the leading principles of hospitality in health care 2. Review factors leading to increased quality of care

Criteria for Successful Completion

To receive continuing education credit for this program, you must complete the entire course, including registration, viewing the video program, taking the post-test and obtaining a score of at least 70% or better, and completing the program evaluation. (Social workers must obtain at least an 80% or better score.) If you do not score a 70% or better, (80% for social workers) you may take the exam again as many times as necessary to receive a passing score. When a score of 70% (80% for social workers) or better is achieved, you will be able to move forward to the evaluation and receive your certificate online.

This Course is Approved for the Following Professionals

Certified Case Managers Chaplains Dialysis Technicians HR Professionals Nurses Occupational Therapists Registered Dietitians Speech Therapists

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